FAQ - Frequently Asked Questions

What will I receive after booking a trip to Maldives?

Once you have completed your booking, you will receive a confirmation email with your booking voucher. This document will include all the details of your trip, such as dates, resort, included services, and transfer arrangements between the airport and the island. Always check that the information is correct and keep it for check-in and any possible changes.

Do I need to bring a copy of the booking voucher?

Yes, it is recommended to have a copy of your booking voucher with you, both in digital format (on your phone or tablet) and in paper form. You will be asked for it during check-in at the hotel and for the boat or seaplane transfer to the resort.

What documents are required to travel to the Maldives?

To enter the Maldives, you need a valid passport with at least six months of remaining validity from the date of entry. Citizens of many countries, including Italy, receive a free tourist visa upon arrival, valid for 30 days. However, it is advisable to check for any updates with the embassy or the official Maldivian immigration website.

Is a visa required for the Maldives?

No, tourists receive a free visa upon arrival, valid for 30 days. However, to enter, you will need to show proof of a confirmed accommodation booking and a return ticket.

How can I modify or cancel my booking?

If you need to modify or cancel your booking, please contact our customer service as soon as possible. Cancellation policies depend on the resort’s terms and the type of package purchased. We will guide you through the process and inform you of any applicable penalties.

What payment options are accepted?

We accept various secure payment methods, including credit cards and digital payments. During the booking process, you can choose your preferred method, with the guarantee of protected transactions.

What are the transfer options from the airports to the resorts?

In the Maldives, transfers from the main airports to the resorts are made by speedboat, seaplane, or domestic flight. The type of transfer depends on the location of your resort and will be included in your booking. We recommend checking the specific details with the resort before departure.

What should I do if I don't receive the booking confirmation email?

If you haven't received the confirmation email within 24 hours of booking, please check your spam folder. If you still can't find it, contact our customer service immediately to verify the status of your booking.

Is travel insurance required?

While not mandatory, travel insurance is highly recommended. Coverage for cancellations, medical emergencies, lost luggage, or flight delays can be crucial during a trip to the Maldives.

What to know before departing for the Maldives

Check your documents. Make sure your passport is valid for at least six more months. Check health restrictions. Verify any health requirements or vaccinations needed before departure. Travel insurance. Consider purchasing a policy to cover emergencies or unforeseen events. Save local emergency numbers and embassy contacts. Local currency. The official currency is the Maldivian Rufiyaa (MVR), but US dollars (USD) and credit cards are accepted at resorts. Time zone. The Maldives follows GMT+5, but some resorts may adopt a different time to better manage guest activities.

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